PLEASE NOTE THAT WE ARE EXPERIENCING A LARGE REPAIR VOLUME. PLEASE CALL US BEFORE BRINGING YOUR UNIT IN TO SCHEDULE THE BEST TIME FOR BOTH OF US.
ABOUT US
Audio Doctor was formed in March 2018, after Audio Design Rentals decided to close their service department. My name is Mike Rubenhold., a drummer of 30 years, amateur recording engineer, and electronic technician of 20 years. I began repairing pro-audio equipment in the year 2000 when I was hired on at the formerly known Professional Sound and Music. I was running the service department after just a couple years and put in a good 14 years before they closed their doors. I learned more than I ever thought I would about audio electronics, acoustics and recording engineering, thanks to the wonderful mind of Mike Krewitzky. After closing their doors, a year and a half later, I set up shop and ran the service department at Audio Design Rentals. During this time, we bought out the well known San Diego Music Repair, when owner Jeff Maxwell decided to retire. After growing beyond the space available there, I rented an available space around the corner and opened what is now Audio Doctor. I strive to continue to provide my pro audio repair services and customer support for all of my clients as well as anyone who would like to inquire about any future repair work, modification or restoration. I believe in being available to my customers to answer any questions they may have and supporting them while standing behind my work. I feel that customer service is something that has been left behind in the past decade or longer by many of the current manufacturers, and do the best I can to provide this supportive philosophy that used to be.
What We Repair
- Pro Sound
- Mixing Consoles
- Desktop Mixers
- Powered Mixers
- Effects Processors
- Equalizers
- Digital Crossovers
- Power Amplifiers
- Powered Speakers
- Passive Speakers
- Portable and Battery Operated PA Systems
- Recording
- Hard Disk Recorders
- DAT Recorders
- Multitrack Analog Tape Machines
- Cassette Recorders
- Studio Effects Units
- DAW Interfaces
- CD Burners
- DJ Gear
- 1200's, PLX's
- CDJ, DJM
- Mixers
- Speakers
- MPC
- Controllers
- Instrument Amplifiers
- Guitar Amplifiers-Tube and Solid State
- Acoustic Guitar Amplifiers
- Keyboard Amplifiers
- Bass Amps
- Speakers
- Speaker Reconing
- Crossover Repair
- Diaphragms
PRICING AND POLICY
SERVICE AND REPAIR POLICY
We charge a diagnostic/estimate fee of $50 for most incoming repairs. Keyboards with 61 keys or more, Synthesizers (Analog & Digital), reel to reel machines, large dj controllers, and hard- disk recorders have a diagnostic fee of $75.
This charge is due at the time the unit is left for repair and is not refundable. This payment is applied towards the total cost of the repair at the time of estimate approval. (Does not apply to Manufacturers Warranty repairs).
An estimate as required (section 9844 of the California Business and Professions Code) for repairs shall be given to the customer by the service dealer in writing, and the service dealer may not charge for work done or parts supplied in excess of the estimate without prior consent of the customer. Where provided in writing, the service dealer may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair.
SERVICE HOURLY RATE $100 PER HOUR
· Labor charges are 1-hour minimum.
· Additional time billed in ¼ hr increments.
· Speaker reconing rate is $75 per hour.
· Wired microphones billed at $25 per hour.
WE CHARGE FOR ESTIMATES BECAUSE:
* Locating the problem is the greater part of any repair job.
* In some cases the unit must be made operational to give a complete diagnosis.
* For diagnosis to be complete, it must include a full test of your unit.
* All dates of completion are ESTIMATES ONLY. Pickup dates can not be determined until service is complete.
WARRANTY POLICY
* No warranty service will be done without sales receipt or valid warranty card.
* You must keep your work order to pick up your unit.
* Completed repairs that remain unpaid and left at the shop 30 days after completion date will be subject to sale to recoup repair costs. We will make at least 3 attempts to contact the customer via phone number provided, text message, and or through email.
* Shop warranty period is 30 days after completion of the repair and extends only to specific labor performed.
CONTACT US
We want to hear what you have to say. If you have pro audio equipment requiring repair, servicing , or modification, drop us a line. If you have a question regarding existing repairs, feel free to drop us a line as well, and we will respond as soon as we possibly can.